Are you ready to take your career to the next level?
As a global leader in LED illumination systems for bioscience and clinical microscopy, we’re seeking a dedicated and motivated Technical Support Advisor to join our dynamic team.
If you’re passionate about contributing to a high-achieving team and supporting manufacturing excellence, this is the perfect opportunity for you!
About the Role
As a Technical Support Advisor you will contribute to our team success by:
• Proactively supporting our customers, our resellers, and our FSMs and act as an interface to the organisation
• Managing customer relationships by providing customers with a central point of contact for support
• Providing first response to customers enquiries and/or fielding these to the responsible person
• Managing Customer Queries including product faults, customer complaints, shipping errors and upgrades
• Liaising with technical and manufacturing to manage customer returns for warranty claims, repairs and modifications, and responding appropriately to the Customer
We think this position is right for you if…
- You have a strong Customer Service ethic
- You are comfortable understanding technical problems
- You are a good communicator
- You are conscientious and reliable
- You are keyboard & computer literate
- You have good attention to detail
- You are reasonably numerate
- You fit into small company atmosphere and environment
- You enjoy solving challenges and seeing them through to conclusion
- You can manage a busy and varied workload
- You can listen to customer explanations and ask questions to identify the issueThis position is based at our headquarters in Andover
How to Apply
Ready to join our team and make a difference? Download the full job specification from our recruitment page to learn more and submit your application.
We look forward to welcoming you to the CoolLED team!
At CoolLED, we’re not just creating products – we’re illuminating the future. Apply today and be part of something extraordinary.
If you are interested in applying, please email us with your C.V. / Resume to [email protected]
Please also review our Applicant Privacy Policy
Please note that all applicants invited to interview will require documentary evidence of their right to work in the UK
Why CoolLED?
Joining CoolLED means becoming part of a cohesive and supportive team dedicated to innovation and excellence. We pride ourselves on our collaborative work environment, where every team member’s contribution is valued. With a strong track record of on-time despatch and high customer satisfaction, you’ll be joining a company that sets the standard in the industry.
What We Offer
- Career Growth: Opportunities for professional development and career advancement.
- Innovative Environment: Work with cutting-edge technology and be part of exciting projects.
- Global Impact: Contribute to the success of leading global brands in the bioscience and clinical microscopy fields.
- Supportive Team: Be part of a team that values collaboration, quality, and customer satisfaction.
