Lisa joined CoolLED in 2016 as Quality Manager and has since expanded her role to lead the Business Support team, covering Technical Support, Administration, HR, Health & Safety, Premises and IT. She brings wide-ranging experience from previous roles in medical devices, pharmaceuticals, electrical wholesale and even the flower industry, with a background spanning customer service, administration, marketing and quality management. Known for her adaptable approach and commitment to continuous improvement, Lisa plays a key role in ensuring smooth operations across the company.
Lisa has worked in Customer Service, Administration and Marketing, before moving into Quality Management in 2011. As a Chartered Quality Professional – Member of the Chartered Quality Institute, Lisa provides governance, assurance and leadership within CoolLED to maintain a Quality Management System based on the ISO9001:2015 framework. Lisa was also awarded a Master of Business Administration in 2021. Through the Quality Management System and a focus on Customer Experience, CoolLED will not only ensure that the product and service delivered is fit for purpose, consistent and meets requirements, but will also work hard to uphold and build on CoolLEDs reputation for great service.
