Lisa joined CoolLED in January 2016 as Quality & Compliance Manager, and joined the Senior Management Team in 2017. Having guided the organisation to ISO9001:2015 certification, Lisa has recently increased her responsibilities and is now Quality & Customer Service Manager with an emphasis on strengthening the business by maintaining and improving the Quality Management System while ensuring that our customers receive a first class service.
Lisa has worked in Customer Service, Administration and Marketing, before moving into Quality Management in 2011. As a Chartered Quality Professional – Member of the Chartered Quality Institute, Lisa provides governance, assurance and leadership within CoolLED to maintain a Quality Management System based on the ISO9001:2015 framework which was awarded in May 2017. Through the Quality Management System and a focus on Customer Experience, CoolLED will not only ensure that the product and service delivered is fit for purpose, consistent and meets requirements, but will also work hard to uphold and build on CoolLEDs reputation for great service.