CoolLED pE-Series LED Illumination systems have a full 12-month return-to-base warranty. LAMs (LED Array modules) enjoy a 36-month warranty. If you are experiencing any problems, firstly refer to the User Manual. Thereafter, you can access support from CoolLED either by phone or email.
If product needs to be returned to CoolLED for assessment or repair, please contact us for an RMA# prior to shipment. Typically, we can offer a 5 working day response on assessment and advise what repair is necessary. Please provide contact details so that we can discuss with you before any work commences.
We pride ourselves in being responsive and expect that any problems will be resolved quickly.
Tel: +44 (0)1264 323040
E-mail: [email protected]